Shippo
Kim's Shippo integration buys prepaid return labels from your Shippo account during a conversation, so customers get a label without waiting on your team.
Overview
Create prepaid return labels from your Shippo account in Kim, addressed from the customer to your return center.
- Check the customer's address and quote the label price before anything is bought.
- Buy a return label from your Shippo account for the customer's address, sent to your return center.
- Send a fresh label link and tracking again, or void a label the customer will not use.
What you’ll get
Send a return label in the conversation.
Buy a prepaid return label from Shippo for the customer's address and return the label link and tracking number to the support workflow, without opening the Shippo dashboard.
Pay only for labels that are used.
Labels are scan-based returns for USPS, UPS, and FedEx, so the carrier charges your Shippo account only when the customer actually ships the parcel back.
Send every return to your return center.
Every label is addressed to the return center and default parcel saved with the connection, so each return goes to the same address with the same parcel size.
Fix label problems in the conversation.
Check the customer's address and the price before buying, send a fresh label link when the old one has expired, and void a label the customer will not use.
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